Web accessibility issues
If your business has a website, it should be accessible to disabled users for ethical, commercial and legal reasons.
In Northern Ireland, the Disability Discrimination Act 1995 (DDA) makes it illegal for a website provider to discriminate against a disabled person.
In practice, this means that a website providing goods or services to the public must be designed in a way that allows disabled people to access them, eg by using auxiliary aids or services such as screen readers.
The DDA still applies in Northern Ireland but elsewhere in the UK it has been repealed and replaced by the Equality Act 2010.
What is accessibility on a website?
Accessibility describes the practice of enabling access to websites for people with disabilities. It aims to address all the different needs of users, including those with visual, mobility, auditory and cognitive difficulties.
What are the Web Accessibility Standards?
The World Wide Web Consortium (W3C) has produced a number of accepted accessibility guidelines for websites. These set out :
- A (priority 1) – the minimum level of access has been met
- AA (priority 2) – an acceptable level of access has been met
- AAA (priority 3) – a completely accessible website
The UK government recommends that websites must satisfy priority 1 and should satisfy priority 2 of the guidelines.
Is your company website accessible?
You can use a range of to check if your site is accessible.
Reasonable adjustments for disabled website users
If your website isn't accessible, it may put a disabled person at a substantial disadvantage compared to people who are not disabled. You may be required under the DDA to make 'reasonable adjustments'.
This means that, by law, you must:
- change a practice, policy or procedure that makes it impossible or unreasonably difficult for disabled people to use your service - eg using very small text that puts vision-impaired people at a disadvantage
- provide an auxiliary aid or service if it would enable (or make it easier for) disabled people to use the service - eg offering an alternative point and click interface for visitors that can't use a keyboard
The Equality Commission for Northern Ireland (ECNI) has published a range of resources that deal with the rights of access to goods, facilities, services (including online services) and premises. These resources include:
- advisory guides for employers and service providers
- good practice videos
- publications and relevant codes of practice
- customisable templates, checklists and policies
- links to further help and advice from other organisations
Browse ECNI's resources on .
How to make a website accessible?
People with different abilities will navigate websites in different ways, depending on their needs and preferences. Some may configure standard software and hardware to suit their needs. Others may use specialized software or hardware that helps them perform certain tasks.
You can make many adjustments to help disabled people to use your website - see suggestions of our best practices for accessible websites.
The WC3 website provides detailed guidance and resources on .