Make the right sales contacts
Who you should be talking to when contacting target customers and how identify decision makers
The right person to sell to usually depends on the size of the target business. Purchasing decisions in smaller businesses are often made by the owner or a managing director, but in larger companies, you may need to target several people.
It is worth carrying out some research to ensure you know who to approach before you plan your pitch.
It's generally best to aim as high up the chain as you can, although they may refer you to someone else to talk to first.
There are a number of ways to find the decision-makers in your target business:
- Internet search - the target company's website may have contact details for key members of staff.
- Telephone inquiry - call the business to ask who's responsible for purchasing your particular products or services. Have your sales pitch ready, in case they ask you why you are calling. See telemarketing.
- Trade press - monitor trade publications that will often include a quote from a senior manager.
- Marketing literature - marketing materials can be a useful source of contact information.
- Trade shows and exhibitions - attend trade events and speak with staff on the stands of your target customers.
- Company records - if they are a limited company, you may be able to find details of the directors on their company stationery or through Companies House.
Before you make contact with the prospect, make sure you know what you are going to say. See how to get sales appointments.