Win business from big clients: eight top tips
Practical tips to help you attract large customers, pitch to big clients and win their business.
There are several ways that small businesses can increase their chances of winning large customers. Follow these tips for a well-planned and professional approach to help you convince big clients that you are the right choice for them.
1) Spend time on research
Familiarise yourself with the business you are pitching to, and know your industry and market well. See market research and market reports.
2) Be professional
Create positive impressions with your personal appearance, behaviour and communication style. Be well-presented and punctual. Build your business profile with testimonials and endorsements. Ensure your premises, printed materials and website all present a professional image. Read about branding for your business.
3) Identify the right person
Find out who the decision-maker is and persevere to speak with them and communicate your message. Make sure that you fully understand the sales process.
4) Pitch smarter
Tell the company how you can improve their business. Be specific - have figures, outcomes and scenarios prepared and ready. Listen to what is asked, take notes, be open and flexible, and be prepared to come back with revisions and further ideas.
5) Be confident
You believe in your business, so there is no need to be overwhelmed. Be aware of your own needs, eg your payment terms, and don't sell your business short.
6) Highlight what your business does best
Identify your business' strengths, communicate clearly your unique selling points and follow best practices when marketing your USP.
7) Find your niche
Find a gap in the market - and make it your own. Small businesses are uniquely placed to maximise a specialised market because they can be flexible and adaptable, and react quickly when they identify new business opportunities.
8) Offer social and ethical incentives
By offering social or ethical incentives that are either unavailable to large companies or difficult for them to sustain, smaller businesses can stand out from the crowd. See ethical trading and corporate social responsibility.
For more tips and practical advice, see how to compete to win business.