Inclusive training resources for tourism and hospitality businesses
Free online training resources to help local businesses in the tourism and hospitality sector boost inclusivity and accessibility.
Free online training resources to help local businesses in the tourism and hospitality sector boost inclusivity and accessibility.
Belfast City Council, in partnership with Tourism NI, Visit Belfast, and the Northern Ireland Tourism Alliance, has developed a new toolkit to help tourism and hospitality providers become more inclusive and accessible to visitors with disabilities. The free resource pack will help local businesses take steps to ensure their welcome is inclusive to all.
The toolkit includes online training videos and access to 'Living Library' feedback events where businesses can chat with service users and test drive ideas.
Inclusive tourism training
There are six online training video modules to help you boost inclusivity and accessibility in your tourism and hospitality business, including:
- How to communicate confidently with people who have hearing loss or are deaf
- How to communicate confidently with people who are blind or partially sighted
- How to communicate confidently with Autistic people
- How to communicate confidently with people who have a learning disability
- How to communicate confidently with wheelchair and mobility scooter users
- How to communicate confidently with people who have a non-visible disability
The short videos are free to watch and you can access them any time so you can fit it around your busy schedule.
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First published 21 February 2024