Marketing your business in Europe
How to market your business in Europe, research your audience and build local contacts for success.
Expanding your business into Europe can offer many advantages. To create a strong customer base you must have an effective marketing strategy from the start. However there are a number of challenges that do not exist when marketing in the UK alone. Understanding these differences can be the key to your success.
This guide helps you position your brand for the European markets. It explains how to manage your digital marketing in Europe. This guide also advises you on making marketing contacts in Europe.
Understand European marketing practices
The differences in marketing in other EU or EEA countries, including local laws, distance selling regulations, cultural and language differences.
To understand the marketing practices of your target European country, you need to:
- understand your customer base
- learn about any country-specific laws that may apply to your business
Research your market
Successful, well-researched marketing can make the difference between growth and failure. Making sure that customers understand the benefits of your products or services is vital. This is even more important when operating in another country. You will have to consider other factors, like:
- cultural differences - ideas that appeal in the UK may not work elsewhere in Europe
- language barriers - getting the right tone and message across is vital
- customer trust - if you are a foreign company, you may have to work harder to build trust with customers
- legal implications - advertising and marketing can be heavily restricted in some countries, with potential fines. Understanding legal restrictions on advertising in Europe is important to avoid penalties and ensure compliance.
Country-specific laws
A few European Union (EU) wide marketing laws exist. But, member states may apply them differently. In some cases there are hefty fines if you break these rules. In other countries you have more freedom to shape your campaigns. You should always check the local laws before launching any campaigns. Some examples of country-specific marketing laws in Europe are:
- bans on TV and radio ads in Sweden which are aimed at children under the age of 12
- in Germany, junk food advertising to children is limited, with special focus on protecting minors from misleading advertising
- French legal requirements that you provide all marketing materials in French (or with a French translation)
Distance selling
For many small businesses, distance selling in the EU is a good option when expanding into another country. Distance selling is the supply of goods and services from one EU country to another. In it, the consumer and supplier do not meet face-to-face.
EU regulations cover distance selling. They also cover your marketing strategy. Distance marketing can include press advertising, online and email marketing.
Position your brand for European markets
Considerations when targeting your brand to markets in other European countries including your business values and language barriers.
Before you start doing business in another country, you need to decide what goods or services to offer. You should then consider the image you want to present for your products or services. You may already have a well-established brand - including name, trademarks, logos and more - but you should still analyse if these will translate well into your new market.
Consider the country you are planning to do business in - what qualities are admired there? Are there any negative connotations you should avoid? What difference will language make?
Define your business values
Consider the values that your business stands for and how to emphasise these. Remember you are operating in a foreign country so it may make sense to use a different approach to marketing.
In some countries, UK-made goods may carry extra prestige. They are desirable because they are foreign. For example, a small business selling antiques may do well by emphasizing the UK history. They can also emphasize the foreignness of their items compared with local suppliers.
However, if your business is built on offering a local service, it may be better to focus away from your foreign origins. Working with a reseller or setting up a branch office to present your business as a local firm rather than a foreign one.
Lost in translation
Language is a powerful tool in any marketing campaign. You should do as much research as possible before entering any new market. This will help you avoid any mistranslations or negative connotations. It's a good idea to consult with a fluent or native speaker.
Remember what appears as a good brand name in English may not be appropriate in another language. Ask people what they think as slang words often don't appear in dictionaries. Consider how your brand name may be pronounced differently in another country. Check whether it is similar to a local brand name or word in the native language.
Register trademarks and domain names
Protecting your brand legally is important when expanding overseas:
- Register trademarks in your target market to safeguard your brand identity.
- In the EU, consider filing for a Community Trade Mark (CTM) for EU-wide protection.
- Check and register your internet domain names, including popular domains like .com and relevant country codes.
- Securing domain names prevents competitors or counterfeiters from exploiting your brand online.
Digital marketing in Europe
How to ensure your website is appropriate for your EU chosen country, and advice on using affiliate marketing to drive sales, considering language and culture.
Your business website is the public face of your business and is a very effective marketing tool. You should manage it carefully and use it to its full potential.
Maximising online presence
For most small businesses, internet is by far the most powerful marketing tool available. You can connect with customers worldwide for free or at very little cost. You also can sell directly online, gather customer feedback and monitor customer usage - all invaluable for any marketing campaign.
When doing business in another country it is wise to reassess your online strategy to get the most out of each market. You should consider:
- language - think about whether you should create a simple translation of your website or create individual websites for each market
- internet access - while the UK has widespread broadband access, customers in other countries may not wish to use image-heavy websites that may take longer to load
- cultural differences - customers in some countries may prefer simple, easy-to-access information while others prefer more design-led websites
The best way to optimise your online presence is to engage with local users. Conduct user testing or collaborate with local web design experts who understand regional trends and user expectations.
Affiliate marketing
Affiliate marketing is an online strategy where you offer partners or affiliates a commission on any customers they bring to your site. This is normally done on a cost-per-click basis. To implement affiliate marketing you should:
- identify popular websites in your target countries and contact them directly to establish agreements
- utilise software tools and pre-existing networks to spread your message and manage affiliate partnerships efficiently
Using affiliate marketing can help you find customers in new countries, as visitors from a similar site are more likely to be interested in your products.
Establish marketing contacts in Europe
How to set up a marketing base to help promote your business in another European country using partners and resellers in the local market.
UK small businesses often develop by word-of-mouth recommendations from friends and family. However, when starting in a new country, this trusted network usually does not exist. Building a strong reputation from scratch is a common challenge for businesses expanding overseas:
- make your business easy for customers to approach
- offer them an easy way to leave feedback
- engage with early customers and turn them into brand advocates
- respond to reviews and offer readers an incentive to try your service
- build relationships with local influencers and bloggers
Partners and resellers
If your business sells well-known products or services, it may be wise to find local partners.
This can be an advantage as they will have local knowledge and a pre-existing distribution network. Typically they will take a commission from any sales - which means you have no upfront costs.
It can also assist with marketing your business, as your partner will have already built up trust with their customers. This can help introduce people to your products or services through a familiar channel.
Overcome the challenges of marketing in Europe
How to minimise risks and avoid penalties or fines when marketing products or services in a foreign European country.
Expanding your business into Europe brings many marketing challenges. Take steps to plan carefully and avoid the potential obstacles.
Do your research;
While you never know exactly how your marketing is going to be received, you can minimise your risks by researching the market first.
Marketing mistakes include assuming what your customers want. They also include ignoring the competition and trying to compete on price alone. Relying on too few customers is also a mistake.
There is a variety of tools available to understand and measure customers' attitudes in different countries. These include:
- online survey tools
- customer focus groups
- website analytics software
- competitors' advertising
These methods offer free or relatively low cost ways to understand how your customers are interacting with your brand. Compare and contrast different messages to see which works best.
See market research and market reports.
Penalties and fines
Cultural marketing varies by country. There are also big differences in the penalties and fines.
There is no simple solution to understanding marketing regulations, as countries that are strict in one area may be very lax in other legislation. If you are running a campaign, always make sure that you comply with the law in every country where it is running.
It may also be important to check official resources. These .
Overcome language barriers
Getting the right tone is vital when marketing your business abroad. Never assume that you can simply translate existing material word for word. Always check with native speakers to gauge their reaction to your marketing. Even if your campaign is grammatically correct, it may not be giving the message you think or want to convey.