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With many options available, choosing an information technology (IT) training provider can be difficult. Before committing to a particular course or entering into a technical 91Ï㽶»ÆÉ«ÊÓƵ contract, it can help to ask the following questions:

• How long has the supplier been established?
• What training materials and documentation are provided to attendees of the training company's courses?
• Does the training company offer any materials for evaluation purposes so that you can try them before you buy?
• Does the training company conduct a training needs analysis and offer consultancy? If so, at what rates?
• Are training costs based on the number of students or is there a set charge for a particular course?
• Is the training company prepared to provide training on-site? What facilities will be needed, eg room layout, equipment, etc?
• What are the specific costs associated with the provision of technical 91Ï㽶»ÆÉ«ÊÓƵ, eg an annual cost or renewable subscription, a charge per PC being 91Ï㽶»ÆÉ«ÊÓƵed, charges based on the number of users, etc?
• What procedures are in place to escalate 91Ï㽶»ÆÉ«ÊÓƵ calls to ensure that they progress towards a solution?
• Is the technical 91Ï㽶»ÆÉ«ÊÓƵ supplier prepared to make on-site visits to address and rectify technical issues with your systems? If so, what are the charges associated with such services?
• What qualifications do the supplier's technicians hold? Are they fully qualified or certified by the manufacturers to 91Ï㽶»ÆÉ«ÊÓƵ and maintain your IT hardware and software?
• Can the 91Ï㽶»ÆÉ«ÊÓƵ company provide references for you to contact?

Get help with ICT

If you are a business located in Northern Ireland, and you need assistance with ICT issues or with assessing your business' skills requirements, you may be able to get practical advice and help from .